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Setting Up Your HRIS Integration with Tava Health

  • Updated

This guide is for Employer Hub administrators connecting their organization’s HRIS to Tava Health for the purpose of employee rostering for benefit eligibility. Follow the steps below to select your HRIS, complete authentication, and review the connection status.

Before You Begin 

Before connecting your HRIS, make sure you have:

  • Administrator access to Employer Hub
  • Administrator credentials for your organization’s HRIS
  • Access to your HRIS account during setup
  • Permission to create or authorize a user for the connection, if required by your HRIS provider

If you are unsure how to access Tava Employer Hub, reach out to your Tava representative. If you are unsure of your HRIS credentials, reach out to your internal IT team or account representative for your HRIS system.

How to Set Up Your HRIS Integration

  1. Sign in to Employer Hub. (https://employer.tavahealth.com/login)
  2. Navigate to the Rosters tab on the top navigation bar.

  3. Select Connect HRIS.

  4. A connection window will open. Select Continue.

  5. Select Continue again to review the requested access.

  6. Search for and select your HRIS provider.

  7. Enter your HRIS credentials when prompted.

    Note: use your HRIS credentials, not your Tava Health or Employer Hub credentials. The setup instructions may vary depending on your HRIS provider. 

  8. Follow the instructions shown in the Finch connection window. Depending on your HRIS, you may need to authorize the Tava connection or create a user for Tava Health. Click this guide to see step by step instructions.

  9. Once you have followed the instructions to set up data sync within your HRIS account, check the box marked I’ve completed these steps, and select Connect.

  10. After you select Connect, you’ll return to Rosters, where you can review your integration status. The initial sync may take several hours or up to one business day.

Common Integration Statuses

Status What it means What to do
Active The integration is connected and running normally. No action is needed.
Blocked Authentication is invalid or the connection requires attention. Re-authenticate the integration and confirm the HRIS account has the required permissions.
Disabled The integration has been turned off. Reconnect the HRIS to resume syncing.
Not connected No HRIS integration is configured. Select Connect HRIS to begin setup.
Queued The HRIS is connected and waiting for its first sync. No action is needed. Wait for the sync to begin.
Staged The sync is complete and the roster is waiting for your review before it is applied. Review the roster and approve the initial roster sync. Subsequent syncs are done automatically.
Unavailable The integration is not currently available. Contact your Tava Health representative or Support.

Data Security

Tava follows strict security and compliance standards to protect your organization’s data:

  • All transfers are encrypted in transit and at rest.
  • Only roster-level data (not session or health data) is exchanged.
  • Access is limited to authorized Tava systems and personnel.
  • Tava complies with SOC 2, HIPAA, and GDPR standards.

Need Help?

If your integration is blocked or you need help completing setup, contact your Tava Customer Success Manager. Include the name of your HRIS and a screenshot of the status shown in Employer Hub.

Frequently Asked Questions

  • What is HRIS Integration?

    HRIS integration securely shares key employee data with Tava Health, including:

    • First and last name
    • Work email address
    • Employment status (active/inactive)
    • Start and termination dates

    • Optional fields like department or job title

      This information allows Tava Health to:

      • Instantly activate new employees for care access
      • Remove employees who are no longer eligible
      • Generate accurate utilization and engagement reporting

      Note: Only the minimum required employee information is synced. No sensitive health or session data is ever sent back to your HRIS.

  • What are the benefits of integrating through HRIS?
    • No manual uploads: employee data stays current automatically.
    • Fewer errors: eliminates the risk of outdated or missing employee records.
    • Faster onboarding: new hires get Tava access right away.
    • Better reporting: optional fields (like department or location) help Tava deliver more detailed insights.
  • Can we integrate multiple HR systems?
    Yes. If your organization uses multiple HR systems (for example, one for contractors and one for employees), Tava can typically support multiple data sources.
  • Can we include custom fields (like location or department)?
    Yes. Including these optional fields helps Tava provide richer reporting insights. Just mention which fields you’d like mapped during setup.
  • How often will data sync?
    Most HRIS integrations update daily or weekly, depending on your system’s capabilities and your preferences.
  • What if we can’t connect our HRIS?
    If your HRIS doesn’t support direct integration, Tava can securely receive your roster via SFTP upload instead (see Sending Your Monthly Tava Roster via SFTP for details).