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Understanding Tava Management Console Analytics Dashboards

  • Updated

The Tava Management Console includes key analytics to help you understand how your employees are engaging with their Tava benefits.

Where to find your dashboard

  1. Log in to https://employer.tavahealth.com/login.
  2. From the Overview home screen, scroll down to the Analytics section.
  3. Click Download Report for a monthly PDF summary.

Key metrics

The dashboard highlights key metrics about your employees while protecting their privacy. Metrics are aggregated and de-identified. Individual-level clinical details are not shown. Note that for sample sizes smaller than 5 active individuals, data will be hidden to protect privacy.

  • Active Members: Total number of employees who have an active account on Tava. Former employees or dependents who have been removed from your roster are excluded from this count. Utilization rate is calculated by dividing the count of active members by the roster count. 
  • Sessions Completed: Total completed therapy sessions in the last 30 days.
  • Avg. Satisfaction: Average post-session satisfaction scores on a scale from 1 (poor) to 5 (excellent).
  • Top Diagnoses: The count of employees per most commonly diagnosed condition.

Metrics on your overview dashboard are updated daily, or when a new roster is uploaded. Monthly reporting is available through the PDF download.

Interpreting your analytics

Active members and sessions completed include utilization rates and trend arrows. Higher numbers mean more employees are engaging with their therapy benefits.

  • If your total employee count increases but Utilization is flat or decreased, schedule a welcome message to ensure new employees are aware of their benefits. 
  • If Sessions Completed is flat but Active Members rises, share FAQ resources about Tava benefits to encourage activation.  
  • Use Top Diagnoses to understand themes in your unique employee population’s needs and determine which resources to share (e.g., stress, anxiety, etc).

Success measures will vary based on the company and industry. Connect with your Tava representative to assist with strategies to increase engagement.

FAQs:

  1. I forgot to download the report for last month. Can I download it now? No. Contact your Tava representative and they can provide the historical report.
  2. On what day of the month are reports ready to download? The 5th of each month.
  3. How do I get access to custom dimensions? Custom dimensions are only available to sponsoring employers. If you’re on a basic plan and would like to add custom dimensions to your reporting, contact your Tava representative.
  4. Why can’t I see statistics? In order to protect patient privacy, data may be hidden when population sizes are small.